At an international event such as Jewellery & Gem WORLD Hong Kong, which brought thousands of exhibitors from around the world to the Hong Kong Convention & Exhibition Centre from September 16 to 20, the greatest challenge is not simply being there but standing out.
A display, however, carefully curated, remains a passive tool: it shows a finished product, but it does not reveal the work and expertise behind it.
Filostil chose to address this challenge directly by turning its booth into a jewelry workshop in operation, where repairs were carried out in real time in front of customers. Beside the workbench was the laser welder Evo X by Orotig.
A format that brings jewelry laser welding directly in front of visitors, turning a technical process into a visible, immediate service.
After its debut the previous year, the Quick Repair Service returned once again for the 2026 edition with a format that had already proven its value.
To understand the purpose of the service, it helps to start with how the company works.
Filostil works as a contract manufacturer and handles product line development from A to Z: at its Valenza (Italy) headquarters, every stage is managed step by step, from a single special or one-of-a-kind piece to complete collections, both branded and unbranded.
This is a deliberately broad field that covers a very large segment of the market: from what we might call “ready-to-wear” jewelry to haute couture, with creations destined to become icons for a major fashion house. It is difficult to convey this breadth of expertise through traditional exhibition channels, which is precisely why the Hong Kong booth offered such an immediate way to showcase it in action.
The principle behind the jewelry repair service is as simple as it is effective.
Visitors who came to the booth with a piece of jewelry needing repair could watch the work being carried out and collect it again within minutes, with no shipping, no waiting, and without ever losing sight of it.
The repairs covered some of the most common jobs in jewelry: resizing a ring, repairing a chain and replacing an earring post. These are everyday tasks for any workshop, yet through the traditional intake, repair and collection process, they normally take days.
At the booth, these repairs were completed within minutes.
Over the five days of the show, requests for repairs increased fivefold compared with the first edition.
“At trade shows, we come to meet people who do the same work we do, not simply to exhibit. Offering an on-the-spot repair service means supporting the industry in the most practical way we know: solving a problem right there, when it arises. Resizing a ring, repairing a chain, replacing an earring post are everyday jobs for any workshop, and anyone watching knows how much they depend on manual precision and heat control. It is through these actions, carried out carefully in front of people who understand them, that trust between professionals is built. For us, being close to the industry means exactly this: being there when needed, with our work, alongside those who do the same every day.”
Giorgia Cattelan, CEO Filostil
"Quick Repair Service at the Filostil booth: the Orotig Evo X laser welder in action, with an operator carrying out welding operations on jewelry."
In jewelry making, welding is one of the most critical and frequent operations, and for years an open flame was the only tool available. Its limitation becomes clear when working with heat-sensitive materials, from enamels to gemstones such as emeralds, pearls and opals, which cannot tolerate sudden temperature changes.
Jewelry laser welding overcomes this limitation because it enables deep, narrow welds within a minimal heat-affected zone, focusing energy on very small areas, down to 0.1 mm.
"Before and after: the chain of the white gold diamond bracelet, open on the left and joined by laser welding on the right."
This makes it possible to work just a few tenths of a millimeter away from delicate elements without damaging them, weld close to gemstones without removing them, and achieve clean joints with a very low risk of damage.
This combination of characteristics is exactly what makes an express service like this practical.
With no need to dismantle the piece and minimal post-weld finishing, the jewelry was returned to the customer ready to wear, not simply repaired.
To explore all the applications of laser welding in the jewelry industry, read the article "Laser Welding in Jewelry: Advantages and Uses".
When laser welding is part of the daily workflow, Evo X delivers power and performance without compromising quality, making it the ideal laser welder for producing one-of-a-kind pieces, new collections and repairs.
This was the machine installed at Filostil's workbench throughout the trade show.
"The Orotig Evo X laser welder on the Orotig motorized table, height-adjustable for a comfortable working position."
Spot size down to 0.1 mm as standard. This is one of the features that defines Evo X welding quality and makes it suitable for the most delicate jewelry applications: settings with mounted stones, small components and necklace jump rings. Focusing energy on such a small area means being able to work just a few tenths of a millimeter away from heat-sensitive elements while maintaining a clean joint and a minimal heat-affected zone.
Large welding chamber. The workspace gives the operator ample freedom of movement and makes it possible to position the piece at the most favorable angle, even with larger items. This directly affects ergonomics and working times, because it reduces repositioning and makes the weld point easier to reach.
Intuitive interface and metal/process matrix. The touchscreen allows you to easily and immediately adjust welding settings, while the metal/process matrix and preset parameters ensure optimal results on every material.
The result is a faster workflow that is accessible to all operators, reducing the number of steps required while maintaining consistent results.
These features stand out even more in a trade show setting: constantly changing pieces and metals, no advance preparation, and the need to get the right result on the first attempt.
The 2026 edition confirms what was already clear from the first attempt: laser welding can become not only a production tool, but also a way to build business relationships. A repair carried out in front of a customer communicates expertise, control and speed more effectively than any presentation, using the language the jewelry industry knows best: work done properly.
For us, this remains the clearest confirmation: a technology is judged by the results it delivers alongside those who use it every day.
For jewelry workshops and companies in the sector, the experience of Filostil highlights a tangible advantage: laser welding in jewelry can become not only a production tool, but also a fast repair service for jewelry that immediately showcases precision, workmanship, expertise and the ability to respond quickly to customer requests.
Would you like to assess laser welding for your production environment? Contact an expert for a personalized consultation.